Terms and Conditions

For amendments and cancellations relating to Covid-19 travel restrictions/lockdown please see our FAQs.

1. If you have to, or want to, cancel or amend your Booking this request must be sent to us by email and will be considered and responded to within one working day of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2. Any amendments to your Booking or cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit as per clause 2.4.2. This represents the administration costs incurred by us to deal with such requests.
3. Amendments and cancellations can only be accepted in accordance with our booking conditions. We may charge the cancellation or amendment charges shown in our booking conditions (which may be as much as 100% of the cost of the Booking and will normally increase closer to the date of departure). We may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined our charges at clause 2.4 and 2.5 below. The correct charges will be notified to you at the time of your cancellation or amendments. In the event of a cancellation your right to a refund is as per clause 2.4.2 below.

Five Trees in Somerset General Cancellation Charges:

1. Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable. Where a Booking has been taken with a deposit which is less than our standard deposit (25% of the total Booking Fee), the Guest will, upon cancellation, be liable to pay the difference between the reduced deposit and our standard deposit.
2. In the event of cancellation within 10 weeks of check in the total cost of the accommodation including the deposit is non-refundable. Cancellation should always be in writing to hello@fivetreesinsomerset.co.uk

The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.

1. Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. Refunds will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2. If extreme weather prevents you from reaching your holiday, taking or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.4.2 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding). Five Trees will endeavour to provide the Guest with suitable alternative accommodation, or will refund all monies paid, or a proportion in the case of curtailment. We cannot, however, pay any compensation or expenses as a consequence of such an event.
3. Cancellation insurance is available but will be a third party arrangement and not involve Five Trees in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
4. If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.

General Amendment Charges:

1. Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.4.2 above may apply. All amendments are subject to availability and may incur a fee which is at our discretion (and is in addition to the Agency amendment fee as detailed in clause 2.2). Generally we will charge cancellation and amendment charges, the exact charges will be notified to you at the time of cancellation.
2. Differences in the total amount payable resulting from amendments to your Bookings will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.
3. In the event that a refund is issued it will be in the same form and ratio as the original payment was made.
4. In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. Unless agreed otherwise, the original Booking and Agency Booking Terms and Conditions would apply.
5. If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the date of the original booking was made, the 10 week policy applies to your new stay, but from the date of the original booking only. Any applicable refunds, as detailed in clause 2.4.2 will follow on this new stay, but will be calculated from the date that the original booking was made, as opposed to the date that the date swap was offered or the new date of stay.
6.